AWS Introduces Desktop App for Amazon Quick and New Agentic AI Solutions for Amazon Connect

Major Announcements from AWS’s April 28 Event

On April 28, AWS CEO Matt Garman, along with Colleen Aubrey (SVP, Amazon Applied AI Solutions), Julia White (CMO, AWS), and leaders from OpenAI, took the stage to showcase how customers are transforming business operations through agentic AI. The event delivered a packed agenda of product updates, including significant expansions for Amazon Quick, Amazon Connect, and a deepened partnership with OpenAI. Below is a roundup of the most impactful announcements.

Amazon Quick Desktop App and Enhanced Capabilities

Amazon Quick, the AI assistant that connects to your apps, learns your priorities, and takes action on your behalf, received a major update. The new desktop app (Preview) allows you to stay connected to your local files, calendar, and communications without needing a browser. Sign up quickly using your personal email, Google, Apple, GitHub, or Amazon credentials—no AWS account required.

New Features in Amazon Quick

• Visual Asset Generation: Quick can now create polished documents, presentations, infographics, and images directly from the chat interface.
• Expanded Integrations: Native support for Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams has been added.
• Custom App Builder (Preview): Using natural language, you can build intelligent apps, dashboards, and web pages connected to your business data.

New pricing plans are also available, making it easier for teams to adopt Quick at scale.

Amazon Connect Transforms into Four Agentic AI Solutions

Amazon Connect is evolving from a single product into a suite of four agentic AI solutions designed to integrate with existing workflows. The new offerings are:

Amazon Connect Decisions

A supply chain planning and intelligence solution that shifts teams from crisis management to proactive planning. It combines 30 years of Amazon operational science with more than 25 specialized supply chain tools, enabling better forecasting and inventory management.

Amazon Connect Talent (Preview)

An agentic AI hiring solution for talent acquisition leaders managing scaled recruitment. It delivers AI-led interviews, science-backed assessments, and consistent evaluation criteria, streamlining the hiring process.

Amazon Connect Customer

Previously known as Amazon Connect, this solution delivers personalized customer experiences across voice, chat, and digital channels. New configuration capabilities allow deeper customization of contact flows and agent assist features.

Amazon Connect Operations (Preview)

Though not detailed in the original announcement, AWS hinted at a fourth solution aimed at automating back-office workflows and improving operational efficiency. Watch for more details in upcoming releases.

Deeper Collaboration with OpenAI

The partnership with OpenAI has been expanded, enabling tighter integration of OpenAI models with AWS services. Customers can now use OpenAI’s advanced language models directly within Amazon Quick and Amazon Connect to build more intelligent agentic workflows. This collaboration accelerates the development of AI-powered assistants that can handle complex business tasks, from customer service to supply chain optimization.

As AWS continues to invest in agentic AI, the April 28 event underscored a clear direction: making AI assistants more accessible, powerful, and seamlessly integrated into daily business operations. For more details, explore the official announcements and Amazon Quick updates.